Effective Date: 12th June 2025

This policy supersedes any prior agreements or informal understandings regarding referral commission refunds.

Overview

QuickFile operates a referral platform connecting clients with accountants and service providers. When a client places an order through QuickFile and selects a listed accountant, QuickFile charges a referral commission to the accountant for the introduction.

This policy outlines the terms governing refunds of referral commissions paid to accountants.

Referral Commission

• A referral commission becomes payable by the accountant to QuickFile once a client places an order via the QuickFile platform and the introduction is made.

• Referral commissions are invoiced and collected shortly after the referral via GoCardless Direct Debit in accordance with the agreed payment schedule between QuickFile and the accountant.

Refunds of Referral Commissions

• Non-Refundable Nature: Referral commissions are non-refundable once the client order is confirmed and the introduction completed.

• No Impact from Client Cancellations: Subsequent cancellation of services by the client or non-payment to the accountant does not affect the referral commission owed to QuickFile.

• Exceptions: Refunds of referral commissions may only be considered in exceptional cases, subject to QuickFile’s sole discretion and a formal review process. Exceptional cases may include duplicate referrals, or technical errors in referral processing.

• Dispute Resolution: All refund requests must be submitted in writing within 30 days of the introduction. We aim to review and respond to all requests within 10 business days.

Payment Collection

• Referral commissions are invoiced and collected by GoCardless Direct Debit shortly after the referral is made.

• QuickFile does not handle client payments made directly to accountants; all client payment issues should be addressed between the accountant and their client.

Contact and Support

For questions or to request a review under exceptional circumstances, please contact:

QuickFile Support
Email: support@quickfile.co.uk